| Analyzing and Assessing Reviews on JD.Com | |
Liu, Jie1,2,3,4 ; Fu, Xiaodong4; Liu, Jin1,2,3; Sun, Yunchuan1,5
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| 发表期刊 | INTELLIGENT AUTOMATION AND SOFT COMPUTING
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| 2018 | |
| 卷号 | 24期号:1页码:73-79 |
| 文章类型 | Review |
| 摘要 | Reviews are contents written by users to express opinions on products or services. The information contained in reviews is valuable to users who are going to make decisions on products or services. However, there are numbers of reviews for popular products, and the quality of reviews is not always good. It's necessary to pick out reviews, which are in high quality from numbers of reviews to assist user in making decision. In this paper, we collected 21,501 reviews flagged as good from 499,253 products on JD.com. We observed the level of users is an important factor affects the quality of reviews, and users prefer to post short reviews containing the description of the quality and price of the product. We proposed a system to assess the quality of reviews automatically in this paper. We achieved that by applying SVM classification based on two kinds of features; reviews and reviewers that would help users find out high quality reviews and useful information from massive reviews. We evaluated our system on JD.com. The accuracy of our experiments for reviews quality assessing reached to 87.5 percent. |
| 关键词 | Online Reviews Quality Of Reviews Svm Classification Jd.com |
| WOS标题词 | Science & Technology ; Technology |
| DOI | 10.1080/10798587.2016.1267244 |
| 关键词[WOS] | WORD-OF-MOUTH ; ONLINE REVIEWS ; INFORMATION ; HELPFULNESS ; MODEL |
| 收录类别 | SCI ; SSCI |
| 语种 | 英语 |
| 项目资助者 | National Natural Science Foundation of China(61572374 ; Opening fund of State Key Laboratory of Software Engineering(SKLSE2012-09-17) ; Guangxi Key Laboratory of Trusted Software(kx201607) ; Academic Team Building Plan for Young Scholars from Wuhan University ; U163620068 ; U1135005 ; 71161015 ; 61462056) |
| WOS研究方向 | Automation & Control Systems ; Computer Science |
| WOS类目 | Automation & Control Systems ; Computer Science, Artificial Intelligence |
| WOS记录号 | WOS:000443490200011 |
| 引用统计 | |
| 文献类型 | 期刊论文 |
| 条目标识符 | http://ir.ia.ac.cn/handle/173211/21829 |
| 专题 | 数字内容技术与服务研究中心_版权智能与文化计算 |
| 作者单位 | 1.Wuhan Univ, Sch Comp, State Key Lab Software Engn, Wuhan, Hubei, Peoples R China 2.Chinese Acad Sci, Inst Automat, Guilin, Peoples R China 3.Guilin Univ Elect Technol, Guangxi Key Lab Trusted Software, Beijing, Peoples R China 4.Kunming Univ Sci & Technol, Informat Engn & Automat, Beijing, Peoples R China 5.Beijing Normal Univ, Business Sch, Kunming, Yunnan, Peoples R China |
| 第一作者单位 | 中国科学院自动化研究所 |
| 推荐引用方式 GB/T 7714 | Liu, Jie,Fu, Xiaodong,Liu, Jin,et al. Analyzing and Assessing Reviews on JD.Com[J]. INTELLIGENT AUTOMATION AND SOFT COMPUTING,2018,24(1):73-79. |
| APA | Liu, Jie,Fu, Xiaodong,Liu, Jin,&Sun, Yunchuan.(2018).Analyzing and Assessing Reviews on JD.Com.INTELLIGENT AUTOMATION AND SOFT COMPUTING,24(1),73-79. |
| MLA | Liu, Jie,et al."Analyzing and Assessing Reviews on JD.Com".INTELLIGENT AUTOMATION AND SOFT COMPUTING 24.1(2018):73-79. |
| 条目包含的文件 | 条目无相关文件。 | |||||
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