Application architecture of data mining in telecom customer relationship management based on swarm intelligence

CASIA OpenIR > 09年以前成果

	Application architecture of data mining in telecom customer relationship management based on swarm intelligence
	Jin, Peng ; Zhu, Yunlong ; Li, Sufen ; Hu, Kunyuan ; Yang, Q; Webb, G
发表期刊	PRICAI 2006: TRENDS IN ARTIFICIAL INTELLIGENCE, PROCEEDINGS
	2006
卷号	4099 页码:960-964
文章类型	Article
摘要	Customer relationship management (CRM) is one of the biggest concerns in a telecom company. Application of data mining can support telecom CRM effectively, and a systematical architecture of data mining has been needed to support every aspects of telecom CRM roundly. To solve this problem, the systematical application architecture of data mining in telecom CRM is established and components of five modules in the architecture are specified in this paper. Data mining algorithms based-on swarm intelligence improved by our own have been adopted in these modules. SIMiner, a self-development data mining software system based on swarm intelligence, is applied in this architecture. Finally, an application example is given to illuminate that telecom companies can make marketing strategies roundly and effectively with the support of the application architecture.
WOS标题词	Science & Technology ; Technology
收录类别	ISTP ; SCI
语种	英语
WOS研究方向	Computer Science
WOS类目	Computer Science, Artificial Intelligence ; Computer Science, Theory & Methods
WOS记录号	WOS:000240091500114
引用统计	被引频次：1[WOS] [WOS记录] [WOS相关记录]
文献类型	期刊论文
条目标识符	http://ir.ia.ac.cn/handle/173211/9285
专题	09年以前成果
作者单位	1.Chinese Acad Sci, Inst Automat, Shenyang 110016, Peoples R China 2.Chinese Acad Sci, Grad Sch, Beijing 100039, Peoples R China
推荐引用方式 GB/T 7714	Jin, Peng,Zhu, Yunlong,Li, Sufen,et al. Application architecture of data mining in telecom customer relationship management based on swarm intelligence[J]. PRICAI 2006: TRENDS IN ARTIFICIAL INTELLIGENCE, PROCEEDINGS,2006,4099:960-964.
APA	Jin, Peng,Zhu, Yunlong,Li, Sufen,Hu, Kunyuan,Yang, Q,&Webb, G.(2006).Application architecture of data mining in telecom customer relationship management based on swarm intelligence.PRICAI 2006: TRENDS IN ARTIFICIAL INTELLIGENCE, PROCEEDINGS,4099,960-964.
MLA	Jin, Peng,et al."Application architecture of data mining in telecom customer relationship management based on swarm intelligence".PRICAI 2006: TRENDS IN ARTIFICIAL INTELLIGENCE, PROCEEDINGS 4099(2006):960-964.